COVID-19 Resident & Associate Safety
Our continued priority remains the health and well-being of our residents and team members. We also want to communicate the most update-to-date developments of the rapidly changing situation with COVID-19, both in our local community and around the world. There are constant developments, and we are making decisions based on the best available information from the local health officials.
Modified Property Services:
In response to the progressing information and the CDC’s recommended guidelines on social distancing, we were asked to adhere to the following:
- Amenity areas – they will be temporarily closed until further notice, in doing so it will allow our cleaners to focus supplies on high-use areas and limit person-to-person contact.
- Fitness Center
- Buffalo Lounge (includes conference room, kitchen, work space)
- Pool & Outdoor Areas (includes grills, fireplaces, breezeway seating)
- Office Communication – it is recommended to please communicate with the office team by phone or email, please limit in-person visits. We are not closing the management office at this time, however, should public health authorities recommend office closures, or should we become short-staffed, we have a plan to continue essential services.
- 3rd Party Food Delivery – we ask that all residents meet any 3rd party delivery vendors at the front door lobby, we are implementing this precaution to limit outside exposure to other residents and team members.
- Service Requests – we will be addressing the most essential/emergency-related service requests only. If you are not feeling well and the service request is not urgent, please wait until a later date for our team members to address your request. (Note: Determined on a case by case basis; the management team will keep you informed)
- Resident Events – Postponing/canceling all non-essential resident events.
- Rent Payments – we are asking that you sign up for online rent payments if you have not already, and please call or email the office if you need assistance.
- Asking associates to stay home if they are sick, even with a common cold.
- Wiping down amenity spaces with alcohol-based cleaners regularly.
- Assuming supplies are available, providing hand sanitizer available in common areas for resident and associate use.
- Asking all associates to wash their hands properly throughout the day.
There are a number of precautions you can also take to help prevent of the spread of the disease. The Centers for Disease Control (CDC) recommends the following:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Follow CDC’s recommendations for using a face mask.
- CDC does not recommend that people who are well wear a face mask to protect themselves from respiratory diseases, including COVID-19.
- Face masks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. The use of face masks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
You can find more information on Novel Coronavirus and what you can do to help prevent the spread of the disease on the CDC’s COVID-19 website. Please know that if we learn of any confirmed cases of COVID-19 at our community, we will share that with you immediately.
We appreciate your cooperation and patience as we navigate through this challenging situation.